This agreement is legally binding between 2B Detailing ("we", "us", "our") and the Customer ("you", "your"). By submitting a booking form via our Squarespace website or confirming an appointment via WhatsApp/Email, you accept these terms in full.

Contact Details:
Email: info@2bdetailing.uk
Service Area: North Devon, UK

What you should know at a glance

This document governs:

• the use of our website, and,
• any other related agreement or legal relationship with us

in a legally binding way. You must read this document carefully.

Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

Our website is provided by: Squarespace

1. TERMS OF USE

1.1 General Application

Unless stated otherwise, the terms in this section apply generally when using our website or services.

1.2 Special Conditions

Specific or additional conditions may apply in certain situations and are noted in this document.

1.3 User Declarations

By using our website, you confirm the following:

• you are older than 18;
• you are providing all information correctly and as truthfully as you can.

1.4 Content on the website

Unless otherwise noted, all content on our website is owned or provided by us or our licensors.

We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable.
If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

1.4.1 Rights regarding content on our website - All rights reserved

We hold and reserve all intellectual property rights for all content.

You may not use such content in any way that is not necessary or implied for the proper use of the service.

Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly.

Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions.

Any statutory limitations or exceptions to copyright remain unaffected.

1.5 Access to external resources

Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

1.6 Acceptable use

Our website and service may only be used within the scope of what is provided for, under these terms and applicable law.

You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

• violating laws, regulations, or these terms;
• infringing on third-party rights;
• significantly impairing our legitimate interests;
• offending us or any third party.

2. TERMS AND CONDITIONS OF SALE

2.1 Paid products & Services

Some of our products and detailing packages require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website.

2.2 Product description

Prices, descriptions, and availability of products and services are detailed in the relevant sections of our website and may change without notice.

Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the exact characteristics of the purchased product or service.

The specific characteristics of the chosen service package are outlined and confirmed during an in-person inspection.

2.3 Purchasing process

Every action taken from selecting a product to submitting an application form is part of the purchasing process.

All packages can be viewed on the home page. Your selection of services must be chosen in your application on our booking page. Once your form is submitted, you'll hear from our team to confirm a booking.

2.4 Order submission

When you place an order, the following apply:

• after an agreed service and price, it determines a contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined before the work commences;
• if the purchased product or service requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly;
• after submitting your form, you will receive a message confirming that the order has been received and confirmed.

All communications regarding the purchasing process will be sent to the WhatsApp contact information you provided.

2.5 Prices

During form submission and before final booking, you will see all charges, including any fees, taxes, and costs (including, where applicable, call-out fees).

On our website, prices are displayed including all applicable fees, taxes, and costs. All prices are available in GBP.

2.6 Methods of payment

Details about accepted payment methods are provided during the purchasing process or final billing. Certain payment methods might have additional conditions or fees.

3. BOOKING, CANCELLATIONS, AND DEPOSIT POLICY

3.1 Non-Refundable Booking Deposits

All deposits are strictly non-refundable. They represent the reservation of a specific date and time slot, which prevents us from booking other clients.

If you need to change your appointment, your deposit may be transferred to a new booking date, provided you meet the 48-hour notice requirements outlined below.

3.2 Cancellation and Rescheduling Windows

If you cancel or request a reschedule with more than 48 hours’ notice prior to your scheduled appointment time, your deposit will be held and fully credited toward your rescheduled service.

If you cancel, reschedule, or change your booking with less than 48 hours’ notice, your booking deposit will be forfeited entirely.

If our team arrives on-site and you cancel on the spot, are not present, or fail to provide vehicle access within 15 minutes of our arrival, the appointment will be deemed a "No-Show." You will forfeit your deposit and we reserve the right to invoice you for 100% of the remaining balance of the scheduled service to cover lost trade and travel costs.

3.3 Severe Weather Policy

We operate weather-permitting. In the event of adverse weather conditions (including but not limited to heavy rain, high winds, or freezing temperatures) that prevent us from safely or effectively completing the service, we reserve the right to reschedule your booking to the next available date. No refunds will be issued for weather-related reschedules.

4. MOBILE OPERATION & WORKING CONDITIONS

4.1 Water and Electricity Access

The Customer must provide a safe, legal, and continuous supply of mains electricity and clean running water within 25 metres of the vehicle’s location. If the service cannot be performed due to a lack of power, water, or inadequate water pressure, the booking will be treated as a late cancellation, and the full booking fee (or call-out fee) will apply.

4.2 Safe Working Space & Parking

The vehicle must be parked in a safe, legal space off public highways (e.g., a private driveway or secure car park) with an open car/van doors clearance around the vehicle for our team to work safely. We reserve the right to refuse service if the environment is deemed unsafe, in which case a call-out/cancellation fee will apply.

4.3 Personal Items, Valuables & Debris

The Customer must remove all personal items, valuables, money, electronics, clothing, and loose garbage from the vehicle's cabin, glovebox, and boot prior to our arrival.

While we take the utmost care, 2B Detailing accepts absolutely no liability for the loss, damage, or destruction of any personal belongings left inside the vehicle during the cleaning process.

If a glovebox, center console, or door pocket is found to be full of personal items, our team will skip cleaning the interior of that specific compartment for privacy and liability reasons.

4.4 Child Car Seats & ISOFIX Systems

If we are booked to clean the rear seats of a vehicle, any fitted child car seats, booster seats, or infant carriers must be removed by the Customer before our arrival. If they are left in the vehicle, we will clean around them but will not remove them ourselves.

For strict insurance, liability, and safety reasons, our team will never reinstall or clip a child car seat back into a vehicle under any circumstances. If a child seat is removed by the customer or left loose in the cabin, it is the sole and absolute responsibility of the Customer to ensure it is correctly and securely refitted using the vehicle’s ISOFIX or seatbelt system before driving.

5. VEHICLE CONDITION, ESTIMATES & SURCHARGES

5.1 Estimates vs. Final Pricing

All prices advertised on our website, social media, or provided during the initial digital application are strictly "from" estimates based on a vehicle in average, expected condition for its age. A final, definitive price will be confirmed in person following the pre-inspection assessment.

Vehicles that are heavily soiled require significantly more time, specialized chemicals, and extra equipment wear. We reserve the right to apply a mandatory condition surcharge (communicated and agreed upon before work begins) if the vehicle contains:

• Excessive Pet Hair or Sand: Which requires specialized mechanical removal tools and double the vacuuming time.
• Biohazards & Bodily Fluids: Including but not limited to mold, mildew, blood, vomit, or animal/human feces. (Note: For staff health and safety, we reserve the right to refuse to clean severe biohazard vehicles entirely).
• Heavy Industrial or Agricultural Grime: Excessive deep-set Devon red mud, concrete splatter, heavy tar, or industrial fallout that requires intensive multi-stage chemical decontamination.

If you refuse a mandatory surcharge calculated during the in-person inspection, the booking will be aborted, the appointment will be treated as a late cancellation, and your deposit will be forfeited.

6. PRE-EXISTING DAMAGE, INSPECTIONS & LIABILITY

6.1 Pre-Inspection Documentation

We routinely take high-resolution photographs and videos to document the pre-existing condition of the vehicle’s exterior and interior. This includes, but is not limited to: paint swirls, deep scratches, stone chips, scuffed alloys, cracked leather, loose trim pieces, clear coat failure, and missing parts.

6.2 Hidden Defects

Dirt, mud, and road grime can frequently hide existing paint defects, chips, and scratches. 2B Detailing accepts absolutely no liability for defects that become visible after the removal of dirt during the washing and detailing process.

6.3 Structural Integrity

If your vehicle has loose trim, aftermarket parts, or wrapping/decals that are peeling or poorly adhered, you must inform us prior to work starting. We are not responsible for further deterioration of parts that were already structurally compromised.

7. LIABILITY AND INDEMNIFICATION

7.1 Allocation of Risk

We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.

7.2 Indemnification

You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

7.3 Limitation of liability

Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).

However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the services purpose), and/or damages resulting from intentional or gross negligence, provided that our website and services have been used appropriately and correctly by you.

Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

7.4 Disclaimer of warranties

Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here.

Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data.

We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.

Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service.

While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Law in some countries may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

7.5 Expanded Liability Exclusions

To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for:

• any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
• any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your accounts or the information within it;
• errors, mistakes, or inaccuracies in the content provided;
• personal injury or property damage resulting from your use of the service;
• unauthorized access to our secure servers or personal information stored therein;
• interruption or cessation of transmission to or from the service;
• bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
• errors or omissions in any content posted, transmitted, or made available through the service;
• defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter.

This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.

Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law.

7.6 User Indemnification Responsibilities

By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

• your use of the service, including any data or content you transmit or receive;
• your violation of these terms, including any breach of representations and warranties;
• your violation of third-party rights, such as privacy or intellectual property rights;
• your violation of statutory laws, rules, or regulations;
• any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
• your intentional misconduct; or
• any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.

8. COMMON PROVISIONS

8.1 No waiver

Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

8.2 Service interruption

To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.

We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

8.3 Service reselling

You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program.

8.4 Privacy policy

For information on the use of personal data, you can refer to our website's privacy policy.

8.5 Intellectual property rights

Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.

All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.

8.6 Changes to the terms

We reserve the right to modify these terms at any time, informing you of any changes.

Such changes will only affect the relationship with you from the date communicated onwards.

Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us by visiting 2bdetailing.uk/terms.

If legally required, we will notify you in advance of when the modified terms will take effect.

8.7 Assignment of contract

We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.

You cannot assign or transfer your rights or obligations under these terms without our written permission.

8.8 Contact

All communications regarding the use of our website must be sent using the contact information provided in this document.

8.9 Severability

Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions.
In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions.

Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us.

8.10 Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

8.11 Venue of jurisdiction

If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.