At 2B Detailing ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at 2bdetailing.uk, use our booking forms, or communicate with us via WhatsApp, telephone, or email.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is 2B Detailing, operating in North Devon, UK.

Contact Details:
Email: info@2bdetailing.uk
Phone: 07356 205302
Website: 2bdetailing.uk

1. INFORMATION WE COLLECT ABOUT YOU

We may collect and process the following types of personal information to provide our services effectively:

• Identity Data: First name, last name, and title.
• Contact Data: Mobile phone number (primarily for WhatsApp communication), email address, and home/billing address (where the mobile detailing service will take place).
• Vehicle Data: Make, model, year, registration number (license plate), color, and notes regarding the pre-existing condition of your vehicle.
• Media Data: High-resolution photographs and videos of your vehicle taken during our pre-inspection and post-service assessments (used for liability verification and, with your explicit permission, social media marketing).
• Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and details of how you interact with our website.

2. HOW WE COLLECT YOUR DATA

We collect data through different methods, including:

• Direct Interactions: You give us your Identity, Contact, and Vehicle Data by filling out our booking form block on our website, checking our mandatory terms agreement boxes, or by corresponding with us directly via phone, email, or WhatsApp.
• Automated Technologies: As you interact with our website, our platform host (Squarespace) may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
• On-Site Collections: We collect Media Data (photos/videos) and physical Vehicle Data in person when we arrive to perform an inspection or detailing service.

3. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

3.1 Performance of a Contract

We process your Identity, Contact, and Vehicle Data to fulfill the booking agreement we have entered into with you. This includes scheduling your appointment, traveling to your location, verifying vehicle specifications, and processing billing/deposits.

3.2 Legitimate Interests

We process Technical Data to improve our website functionality, keep our platform secure, and understand how users navigate our pages. We also process pre-service Media Data (photos of damage) to protect our business against fraudulent property damage claims.

3.3 Consent

If we wish to use high-quality photographs of your detailed vehicle on our social media channels or website portfolio for marketing purposes, we will ask for your explicit verbal or written consent. You have the right to withdraw this consent at any time.

4. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Vehicle pre-inspection photographs and contact logs are retained securely to cover the statutory limitation periods for property damage disputes under UK law.

5. DATA DISCLOSURE & THIRD-PARTY SERVICES

We do not sell, rent, or trade your personal data to third parties. To run our mobile operation, we share specific elements of your data with trusted service providers who adhere to strict data protection standards:

• Squarespace: Our website host, which processes data submitted via our web forms. You can view their privacy rules via the link provided on their platform.
• WhatsApp (Meta Platforms): Used as our primary communication channel for appointment setup, updates, and customer service.
• Payment Processors: Any digital payment handlers or banking platforms used to process deposits and final billing securely.

We may also disclose your data if legally required to do so by law enforcement, government bodies, or to protect the safety, rights, and property of 2B Detailing and our staff.

6. DATA SECURITY

We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your data is strictly limited to authorized team members who require it to complete their mobile detailing duties.

7. YOUR LEGAL RIGHTS

Under the UK GDPR, you have comprehensive rights regarding your personal data. These include the right to:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of any incomplete or inaccurate data we hold about you.
• Request erasure of your personal data, subject to certain legal exceptions where we must retain the data for tax, insurance, or legal liability reasons.
• Object to processing of your data where we are relying on a legitimate interest.
• Request restriction of processing your personal data.
• Withdraw consent at any time where we are relying on consent to process your data (such as marketing photos).

If you wish to exercise any of these rights, please contact us using the plain-text email address listed at the top of this document.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

8. COOKIES AND THIRD-PARTY LINKS

Our website uses essential cookies provided by Squarespace to ensure the site loads securely and functional cookies to remember your form entries. You can set your browser to refuse all or some browser cookies, but note that parts of our booking system may become inaccessible or fail to function properly as a result.

Our website may include links to third-party websites or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this privacy policy at any time. Any changes we make will be posted on this page, and where appropriate, communicated to you via our active WhatsApp channels. We encourage you to review this policy periodically to stay informed about how we protect your information.